The AURM Clinic · Website terms
These Terms and Conditions govern your access to and use of The AURM Clinic website. By accessing or using the website you agree to these terms.
These Terms and Conditions (“Terms”) govern your access to and use of The AURM Clinic website (“Website”).
The Website is operated by The AURM Clinic (“AURM Clinic”, “we”, “us” or “our”), a clinic based in the United Kingdom.
By accessing or using the Website, you agree to these Terms. If you do not agree to them, please do not use the Website.
You can contact us at contactus@aurmskin.com.
Our Privacy Policy explains how we collect, use and protect personal information.
Our Cookie Policy or cookie preference tool explains how the Website uses cookies and similar technologies.
Appointments, consultations, treatments, products, deposits, cancellations, refunds and other clinic services may be subject to separate booking, treatment or service terms. Where there is a conflict, the terms applying specifically to the relevant service will take priority in relation to that service.
The content on this Website is provided for general information only. It is not intended to be, and must not be treated as, medical advice, diagnosis, treatment advice or a substitute for a consultation with an appropriately qualified healthcare professional. Information about treatments, expected results, suitability, recovery periods, risks or side effects is general in nature. Individual experiences and results vary. A treatment displayed on the Website may not be suitable or available for every person.
No clinician-patient relationship is created merely because you visit the Website, submit an enquiry, subscribe to communications or request an appointment.
You should not delay seeking professional advice because of information you have read on the Website.
If you believe you are experiencing a medical emergency, call 999 or attend the nearest accident and emergency department. For urgent medical advice that is not a life-threatening emergency, contact NHS 111 where available.
Submitting an enquiry or appointment request does not guarantee an appointment and does not require us to provide a particular treatment.
An appointment is confirmed only when you receive confirmation from us or our authorised booking provider. Availability shown on the Website may change before a booking is confirmed.
You must provide information that is accurate, current and complete. Please tell us promptly if relevant information changes.
All treatments are subject to consultation, suitability assessment, clinical judgment, availability and any applicable consent requirements. We may decline, postpone or alter a proposed treatment where reasonably necessary for clinical, safety, regulatory or operational reasons.
Prices, deposits, cancellation charges and refund arrangements will be communicated through the booking process or separate clinic terms where applicable. Nothing in these Terms affects your statutory consumer rights.
The Website is intended primarily for adults.
If you are under 18, you should ask a parent or legal guardian to contact us before submitting personal information or requesting an appointment. Some services may be subject to additional age restrictions or may not be available to people under 18.
You may be able to subscribe to newsletters, updates and promotional communications through the Website.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting contactus@aurmskin.com. Unsubscribing from marketing will not prevent us from sending necessary communications concerning an enquiry, appointment or service.
You may use the Website only for lawful, personal and non-commercial purposes.
You must not:
We may suspend or block access where we reasonably believe these Terms have been breached or where necessary to protect the Website, our users or our systems.
Unless stated otherwise, the Website and its content—including text, branding, logos, graphics, photographs, videos, designs and layout—are owned by or licensed to The AURM Clinic and are protected by intellectual-property laws.
You may view the Website and print or download reasonable extracts for your personal, non-commercial use. You must not alter downloaded material, remove ownership notices or use our name, branding, photographs or other content for commercial purposes without prior written permission.
Nothing in these Terms grants you ownership of any intellectual-property rights.
We take reasonable care when preparing Website content, but we do not guarantee that all content will always be complete, accurate, current or suitable for a particular purpose.
Treatment descriptions, practitioner availability, prices, promotions, results and other Website content may change. We may update, suspend, restrict or withdraw any part of the Website without notice where reasonably necessary.
We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors or harmful material. You are responsible for using appropriate security software and configuring your own devices safely.
Photographs, testimonials and case studies are provided for general illustration only. They do not guarantee that another person will achieve the same or similar result.
Treatment outcomes depend on individual circumstances, including suitability, health, anatomy, adherence to preparation and aftercare instructions, and other relevant factors.
Any digitally enhanced, stock or illustrative image should not be treated as a representation of a guaranteed clinical outcome.
The Website may contain links to third-party websites or use third-party services, including appointment-booking, analytics, maps or social-media services.
Links are provided for convenience and information. Unless expressly stated otherwise, we do not control or endorse third-party websites and are not responsible for their availability, content, security or privacy practices. Third-party services may have their own terms and privacy policies. You should review them before using those services or providing personal information.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when you began using the Website.
The Website is provided for personal use. We are not responsible for business losses, including loss of profit, revenue, opportunity, goodwill or anticipated savings, resulting from consumer use of the Website.
We are not responsible for a failure or delay caused by circumstances outside our reasonable control. Nothing in this section affects your statutory rights or any separate rights you may have in connection with clinic services.
We process personal information in accordance with our Privacy Policy.
Please avoid submitting unnecessary medical or sensitive information through a general enquiry form or ordinary email. Use any secure method specified by the clinic when providing health or treatment information.
We may update these Terms to reflect changes to the Website, our services, our business practices or applicable law.
The updated Terms will be published on the Website with a revised “Last updated” date. Changes will apply from the date they are published and will not retrospectively remove rights you already have.
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
A delay in enforcing a provision does not waive our right to enforce it later.
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you retain the benefit of any mandatory protections provided by the law of the country in which you live and may bring proceedings in the courts available to you under applicable law.
We encourage you to contact us first so that we can try to resolve any concern.
Questions concerning the Website or these Terms can be sent to:
The AURM Clinic Email: contactus@aurmskin.com United Kingdom
The AURM Clinic
Appointments, consultations and treatments are subject to the clinic terms and policies provided at booking.
