The AURM Clinic · Appointments
At The AURM Clinic, appointment times are reserved specifically for each patient. Late cancellations and missed appointments leave limited opportunity for the time to be offered to another patient. We therefore ask that you provide at least 48 hours’ notice if you need to cancel or rearrange an appointment.
We therefore ask that you provide at least 48 hours’ notice if you need to cancel or rearrange an appointment.
If you cancel or rearrange an appointment with less than 48 hours’ notice, the following fee will apply:
The £50 weekend charge applies when the scheduled appointment falls on a Saturday or Sunday, regardless of the day on which the cancellation is made.
Any outstanding cancellation fee must be paid in full before another appointment can be booked or confirmed.
The 48-hour period is calculated from the scheduled start time of your appointment.
For example, an appointment at 2:00 pm on Friday must be cancelled or rearranged by 2:00 pm on Wednesday to avoid a cancellation fee.
Notice may be given using the clinic’s published contact details or through the approved booking system, where available. A cancellation or rearrangement takes effect when it is received by the clinic, not when it is sent.
You may contact us at contactus@aurmskin.com. Please retain any cancellation confirmation you receive.
If you cancel or rearrange with at least 48 hours’ notice, no cancellation fee will normally apply.
Where a deposit has been paid, it may be transferred to a replacement appointment or refunded in accordance with the booking terms that applied when payment was made.
Cancellations and requests to rearrange received less than 48 hours before the appointment are treated as late cancellations.
The applicable £30 weekday fee or £50 weekend fee will become payable even if you intend to book another appointment.
Where a deposit has already been paid, we may apply it towards the cancellation fee. Any remaining cancellation-fee balance must be paid before rebooking. If the deposit exceeds the applicable cancellation fee, the remaining balance will be handled in accordance with the booking terms and your statutory rights.
If you do not attend an appointment and have not cancelled beforehand, this will be treated as a late cancellation.
The following no-show fee will apply:
The fee must be paid before another appointment can be booked or confirmed.
Please arrive on time and allow enough time for travel, parking and completing any required forms. If you arrive late, we will try to accommodate you where reasonably possible. Your appointment may need to be shortened so that later patients are not delayed. The full treatment or appointment price may still apply.
If you arrive too late for the appointment to proceed safely or reasonably within the remaining time, the appointment may need to be cancelled and the relevant £30 weekday or £50 weekend fee may apply.
If you book an appointment that is due to take place within the following 48 hours, the late-cancellation period begins as soon as the booking is confirmed.
The applicable cancellation fee may therefore apply if you later cancel, rearrange or do not attend. This condition will be brought to your attention before or when the appointment is confirmed.
Nothing in this policy limits any statutory cancellation right that applies to your booking.
We understand that genuine illness, emergencies and exceptional circumstances can occur unexpectedly.
Please contact us as soon as possible if this happens. We will consider the circumstances fairly and individually and may waive or reduce the cancellation fee where reasonable. We may ask for appropriate supporting information where necessary.
A waiver on one occasion does not automatically mean that a fee will be waived on another occasion.
On rare occasions, we may need to cancel or rearrange an appointment because of practitioner illness, equipment issues, safety concerns or circumstances outside our reasonable control.
If we cancel your appointment:
We will give as much notice as reasonably possible using the contact information supplied when you booked.
If appointments are repeatedly cancelled at short notice or missed, we may require payment of outstanding fees and advance payment or a deposit before accepting another booking.
Any additional booking conditions will be explained before a new appointment is confirmed.
We will provide instructions for paying an outstanding cancellation fee.
Payment must be made through an approved clinic payment method. Please do not send card or banking details by ordinary email.
Nothing in this policy excludes or restricts your statutory consumer rights.
We will apply this policy fairly. Any cancellation charge will be limited to the stated amount and will not be used to charge you twice for the same cancellation.
To cancel or rearrange an appointment, or to discuss an outstanding fee, please contact:
The AURM Clinic Email: contactus@aurmskin.com United Kingdom
The AURM Clinic
Contact the clinic as early as possible so that your appointment time can be offered to another patient.
